1. Notice of Privacy Practices (NPP) – Updated February 16, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
I. Our Legal Duty
We are required by law to maintain the privacy of your protected health information (PHI), to provide you with this notice of our legal duties and privacy practices, and to notify you following a breach of unsecured PHI. We must follow the privacy practices described in this notice while it is in effect.
II. Uses and Disclosures of Health Information
We use and disclose PHI for treatment, payment, and healthcare operations.
• Treatment: We may use or disclose PHI to a BCBA, RBT, pediatrician, or other healthcare provider providing treatment to your child.
• Payment: We may use and disclose PHI to bill and collect payment from Georgia Medicaid, commercial insurers, or other payers.
• Healthcare Operations: We may use PHI for quality assessment, clinical audits, and business planning.

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Special Protections for Substance Use Disorder (SUD) Records

In accordance with the CARES Act and 42 CFR Part 2, if we receive or maintain records regarding substance use disorder treatment:
1. Written Consent: We will obtain your written consent before using or disclosing SUD records for treatment, payment, or healthcare operations. Once consent is obtained, we may redisclose these records as permitted by HIPAA.
2. Legal Proceedings: SUD records and any testimony relaying their content shall not be used or disclosed in any civil, criminal, administrative, or legislative proceedings against you without your specific written consent or a court order.
3. No Segregation Required: We are no longer required to segregate SUD records from your child’s general clinical file, ensuring better care coordination.

III. Your Rights Regarding PHI

Access: You have the right to inspect and receive a copy of your child’s health records.
Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed PHI for purposes other than treatment, payment, and healthcare operations. For SUD records maintained in an electronic health record, you have a right to an accounting of all disclosures.
Restriction Requests: You have the right to request that we restrict our use or disclosure of PHI. We are required to agree if the disclosure is to a health plan for payment or operations and the service was paid in full out-of-pocket.
Fundraising: If we use your information for fundraising, you have the right to opt-out of such communications in a clear and conspicuous manner.

IV. Notice of Potential Redisclosure
Information disclosed pursuant to this notice may be subject to redisclosure by the recipient and may no longer be protected by the HIPAA Privacy Rule. However, if the information is protected by 42 CFR Part 2, strict federal prohibitions on redisclosure may still apply.

V. Complaints and Contact Information
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
Privacy Officer: Meaghan Timko
Address: 275 Interstate North Circle SE, Atlanta, GA 30339
Phone: (404) 941-8614 Ext. 101
Email: compliance@gradualbh.com

Download HIPAA Privacy Notice

2. Nondiscrimination & Accessibility Notice
Gradual Behavioral Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Gradual Behavioral Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Gradual Behavioral Health:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters.
o Written information in other formats (large print, audio, accessible electronic formats, etc.).
• Provides free language services to people whose primary language is not English, such as:
o Qualified interpreters.
o Information written in other languages.
If you need these services, contact our Civil Rights Coordinator at (404) 905-6733
How to File a Grievance If you believe that Gradual Behavioral Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator Meaghan Timko 275 Interstate North Circle SE, Atlanta, GA, 30339 Phone: (404) 905-6733| Email: compliance@gradualbh.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at: U.S. Department of Health and Human Services 200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (404) 941-8614.
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (404) 941-8614.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (404) 941-8614 번으로 전화해 주십시오.
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (404) 941-8614.
Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (404) 941-8614.
French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (404) 941-8614.
Amharic: ማሳሰቢያ: የአማርኛ ቋንቋ የሚናገሩ ከሆነ ነጻ የቋንቋ እርዳታ አገልግሎቶች ለእርስዎ ይገኛሉ። በ (404) 941-8614 ይደውሉ።
Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (404) 941-8614 पर कॉल करें।
French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (404) 941-8614.
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (404) 941-8614.
Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (404) 941-8614.
Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (404) 941-8614.
Farsi: توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (404) 941-8614 تماس بگیرید.
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (404) 941-8614.
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(404) 941-8614 まで、お電話にてご連絡ください。

3. Medicaid Financial and Billing Policy
Gradual Behavioral Health is an enrolled Georgia Medicaid provider. For all covered services, we accept the Medicaid allowable rate as payment in full. In accordance with federal and state law, Medicaid beneficiaries are not responsible for charges beyond applicable copayments or cost-sharing amounts determined by the Georgia Department of Community Health. While a member will not be denied care at the point of service due to an inability to pay a Medicaid copayment, the member remains responsible for any applicable cost-sharing amounts as outlined in their benefit plan.

4. Good Faith Estimates (GFE)
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

5. Clinical Disclaimers
Gradual Behavioral Health provides scheduled outpatient Applied Behavior Analysis (ABA) and consulting services during our standard business hours. We Are Not an Emergency Provider: We do not provide emergency, crisis intervention, or 24-hour “on-call” services.
• Communication: Our email and website contact forms are not monitored 24/7. Please do not use electronic communication to report urgent clinical issues or life-threatening situations, as we cannot guarantee an immediate response.
• Emergency Protocol: If a crisis occurs outside of business hours or if you believe someone is at risk of immediate harm to themselves or others, please use the following resources:
o Call 911 for immediate medical or safety emergencies.
o Call or Text 988 to reach the Suicide & Crisis Lifeline (available 24/7 for mental health-related distress).
o Georgia Crisis & Access Line (GCAL): 1-800-715-4225 (specific to Georgia residents).
Professional Relationship & Advice Disclaimer
• Educational Purposes Only The information provided on this website is for educational and informational purposes only. It is not intended as a substitute for professional medical or behavioral advice, diagnosis, or treatment.
• No Practitioner-Client Relationship: Accessing this website, downloading materials, or sending an inquiry through our contact form does not establish a BCBA-client or consultant-client relationship. Such a relationship is only formed after a formal intake process and the execution of a signed Service Agreement.
• Consult a Professional: Always seek the advice of a qualified healthcare provider or Board Certified Behavior Analyst (BCBA) regarding any questions you have about a specific behavioral or medical condition. Never disregard professional advice or delay seeking it because of something you have read on this website.

6. ADA Accessibility Statement
Gradual Behavioral Health is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. [Company Name] is currently working toward [full/partial] conformance with WCAG 2.1 level AA.
Feedback & Assistance We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:
• Phone: (404) 941-8614
• Email: compliance@gradualbh.com
• Address: 275 Interstate North Circle SE, Suite 200, Atlanta, GA 30339.
We aim to respond to accessibility inquiries within 72 business hours and will provide any website information in an alternative format (such as large print or oral description) upon request at no cost to you.